Packed on ice, always

Storage & handling

Frozen items

Keep frozen at −18°C until you’re ready to use it. Move to the fridge to thaw, never thaw at room temperature.

Chilled items

Refrigerate at 0–4°C and use within a day or two of delivery.

Product-specific instructions

Every product page lists its own storage instructions, check there first if it’s different from the general guidance above.